How to turn off voice control on Samsung

Table of Contents

What is Voice Assistant

A voice assistant (or virtual assistant) is a set of software that helps you use your device remotely. Commands are given by voice. when they are executed, the device usually also plays some kind of voice response, which creates the illusion of a dialogue between a man and a machine. Each voice assistant has its own “personality” and, optionally, some self-learning abilities. Voice assistants are an integral part of the “smart home”, which is used to control almost any household device. In modern Samsung TVs, by default, voice control works through the efforts of the “native” Bixby or the “Alice” system developed by Yandex, although if you wish, you can use the more famous Alexa.

turn, voice, control, samsung

In this article, however, “voice assistant” does not mean a virtual assistant as such, but the Voice Guide function (literally translated, unfortunately, causing a lot of confusion), designed to help visually impaired users in controlling “Smart TV”.

This is one of the more prominent “voice” features of Samsung TVs, and predates full-fledged voice assistants. As a rule, in Russian localization this option is called more modestly in order to deliberately separate it from the functions of virtual assistants. the corresponding setting will most likely be called “Voice guidance”. In TVs from other manufacturers, this option will be called differently. for LG, for example, it is “Audio Guidance” (or “Audio Descriptions”), although in terms of functionality and principle of operation they are absolutely similar.

For Samsung TVs

Let’s figure out how to turn off unnecessary voice guidance, and try to apply our knowledge in practice, to begin with on a Samsung TV.

We go into the settings of our TV in this way: Settings → General → Accessibility → Voice guidance settings. If the switch is green, then the option is enabled. We translate it into a “gray” position. annoying Комментарии и мнения владельцев will disappear.

As we are kindly prompted by Samsung technical support, by default the option is turned on if you hold down the volume button on the remote control. “Squeeze” is a very subjective concept (and someone from an early age is used to adjusting the volume in this way), so there are no special surprises in the fact that the audio accompaniment is turned on from time to time against your will. But why it still works like this, from year to year bringing inconvenience to users. of course, that’s another question.

The path for English versions of the menu will look like this: Settings → General → Accessibility → Voice Guide Settings → Voice Guide.

In general, this manual will be more useful to those who use new TV models (from 2016 inclusive). Older TV series may have a settings menu that looks a little different. look for the Accessibility or Accessibility categories anyway. They can be inside their own categories. usually “System”, “General” or “Advanced settings”.

The model and serial number of your TV can be found either on the type plate on the back of the device, or from the menu: Support → Contact Samsung. At the time the article was published, the serial number in the menu is indicated only for models of the H, J, K, M, N, Q, LS, R, T series. Knowing the model and serial number, you can download a manual with descriptions of all menus from the Samsung Download Center. for your device.

For LG TVs

Let’s take a look at how to remove audio on LG Smart TV. Go to the menu: Settings → Accessibility → Audio Descriptions. The switch can be in the “On” positions. and “Off”, choose according to your taste.

On LG TVs, the command is noticeable in that it disables the free movement of the cursor through the menu. if you see that some functions requiring free cursor movement are no longer available, check the audio description settings. When enabled, a hint usually appears, warning that cursor movement will be limited.

The setting may not be available in some regions, and in some it may also offer an additional switch for the volume and speed of audio descriptions.

English menu path: Settings → Accessibility → Audio Guidance.

An assistant is also available here that allows you to enable or disable the possible display of subtitles for videos in which they are available; enable or disable high contrast mode; adjust the “transparency” of the settings menu.

Voice guidance on Smart TV: how to refuse help when you don’t need it

Voice guidance in normal TV settings can be an unwanted (and rather annoying) side effect when using today’s smart technology. Let’s take a look at how to disable this feature, why it can turn on accidentally, and how, if necessary, you can turn it back on.

How to enable voice guidance

We go to the same menus, perform the same actions, but instead of turning it off, turn it on. When this function is enabled, any ordinary action on your TV (switching channel, decreasing or increasing the volume) will be accompanied by a voice comment, and the corresponding menu line will usually be highlighted in green.

To change the settings on a modern TV, you can also use voice control: Bixby so far understands commands only in English, “Alice”. in Russian. To use Alice, you need a Yandex account.

We hope this article has given a comprehensive answer to your questions regarding Smart TV voice guidance. If you still have any questions. leave Комментарии и мнения владельцев, we will definitely answer you.

How to turn off voice guidance on a Samsung TV

Today we are going to talk about how to turn off the voice guidance on your Samsung TV. Electronics manufacturers are trying to make home appliances convenient and enjoyable to use. But sometimes it turns out exactly the opposite. Some built-in functions not only get in the way, are unnecessary, but also annoying.

What to do if there is no sound on your Samsung TV

Users who have just started to get acquainted with Samsung TV may face various problems. If you’ve connected a device but there is no sound on it, try turning it off completely. Wait 5-10 minutes and then turn it back on. Often, doing this will help fix some TV sound problems and more.

If they started after you turned off the voice guidance on the TV, try performing a sound test:

  • Press the “Menu” button on the remote control on the TV panel;
  • Select the “Support” button on the left;

Select “Support”

Select “Self-diagnosis”

Click “Run Test”

A small sign will appear, where there will be a request: “Change loudspeaker. TV “. You need to confirm it and click “Yes”. Next, another window will appear, where the current volume level will be displayed. You need to make sure that the volume matches the level of the indicator on the Samsung.

Samsung TV Sound Test

If there is no sound, check again if you have connected the wires correctly. Users confuse connectors (RCA), which we also often call “bells” or “tulips”. If everything is connected correctly, but there is no sound, contact the Samsung support service. Or try a factory reset yourself.

READ  How to take a screenshot of a video on Samsung

This might be useful: How to disable ivi subscription on TV.

Can I Factory Reset on Samsung TV

On many TV models, factory reset is performed in the same way as turning off voice prompts. For this you need a remote control.

We take it in hand and carry out the following recommendations:

  • Press in turn the buttons: INFO, MENU, MUTE, POWER. The last button is power on / off;
  • A small menu will appear on the screen on the left where you need to select the “Option” item;
  • In the next window on Samsung, select “Factory Reset”.

Press several buttons on the remote in sequence

The TV turns off for a while. Then it will turn on again. Now you need to check if the sound has appeared. And also log into your Samsung account. A factory reset will erase all of your previously made settings and presets in the device. If you have downloaded applications to TV, they will also be removed. If these actions did not lead to the expected result, as well as the deactivation of voice prompts, you need to contact support. And ask for help.

Disable voice guidance via settings on Samsung

Settings can be opened using the remote control and buttons on the TV case.

If you cannot turn off the prompts on the TV through the volume button on the remote:

  • Press the menu button on the remote control;
  • Then find and select “General”;

Select “General”

Then select the “Accessibility” item;

TV special features

  • Click on “Voice settings”;
  • Uncheck the box next to “Voice guidance”.
  • In this window there are also settings for voice tone on Samsung and playback speed.

    Disable Talkback

    Nowadays, many tablets and smartphones have their own proprietary shell. However, in terms of settings, they are all about the same. In this regard, Talkback on Android of any version and with any interface is deactivated in the same way, with very rare exceptions. To do this, you must perform the following actions:

    Go to the “Settings”.

    Go to the subsection “Accessibility”. On some smartphones, it can be hidden in the “Advanced settings” menu.

    On some shells, you will then need to go to the subsection “Vision”.

    Go to the Talkback section. On Samsung smartphones and tablets, it may be called Voice Assistant.

    Deactivate the checkbox next to the function name.

    Most likely, further confirmation of your actions will be required. To do this, click on the “Yes” button.

    How to Turn Off Voice Guide on Samsung TV

    Do not forget that the first click on the element will not mean anything. it will only make the robot read out the corresponding text. Therefore, clicks must be double. in the manner of a double-click with the left mouse button when controlling the Windows operating system.

    How to disable Talkback on Android?

    If you suddenly have the Talkback function activated (voice guidance), then be sure to read our article. it talks about the method of turning it off.

    The Android operating system has many features, some of which ordinary users are not even aware of. One of these “chips” of the mobile operating system is Talkback. It is intended for visually impaired people. when it is turned on, the text on the screen is voiced by a robot. However, some people activate this feature by accident. Then they don’t understand how to disable Talkback. What actions need to be taken for this. today’s article will tell you.

    What is it for?

    In fact, Talkback is a standalone application that comes with Android by default. You can activate it on almost any smartphone or tablet. This function is regularly used by people with vision problems. The program reads them all the menu items and other interface elements, as a result of which you can use the device without looking at its screen.

    Ordinary people, of course, do not need this function at all. An ordinary user will read all menu lines or icon captions faster than a robotic voice can. Fortunately, Talkback is disabled by default. But it can be activated accidentally when you get acquainted with the “Settings” section. It can also be turned on if you buy a smartphone from your hands. after all, it is possible that its previous owner does not see well.

    Removing Talkback

    If you cannot turn off Talkback, then simply delete this service from your smartphone. The easiest way to do this is through the Play Store. depending on the device model, this package may have a different name.

    To do this, start the Play Store and type “Talkback” in the search bar. A list of available applications will appear. Select the one that has Google LLC as the developer. In our case, this is the Android Accessibility package. Here click on the “Delete” button.

    After that Talkback will not bother you. If you need to turn it back on, you can install this application through the Play Store.

    How to turn off voice guidance on a Samsung TV?

    Samsung TVs have been in production for several decades. Devices for viewing programs, released under a world famous brand, have good technical characteristics and are in demand among buyers in many countries.

    It should be borne in mind that not every model has the ability to voice duplication, but only copies released after 2015.

    New models

    In order to understand which instruction to use to disconnect, it is necessary to determine the series to which this or that TV belongs. The serial number of the product can be found in the instruction manual for the product or on the back of the TV. The series to which the unit belongs is indicated by a capital Latin letter.

    All the names of modern Samsung TV models begin with the designation UE. Then comes the designation of the size of the diagonal, it is indicated by two numbers. And the next sign just indicates the series of the device.

    New models released after 2016 are marked with letters: M, Q, LS. The voice guidance of these models can be turned off as follows:

    • on the control panel, press the Menu key or press the “Settings” button directly on the screen itself;
    • go to the “Sound” section;
    • select the button “Additional settings”;
    • then go to the “Sound signals” tab;
    • press the “Disable” button;
    • save changes to settings.

    If you do not need to completely disable this function, then in the models of these series, a decrease in the accompaniment volume is provided. You just need to set the pointer to the required volume level and save the changes.

    Disconnection procedure

    The range of equipment for watching television content is updated every year. The voice assistant is present on every Samsung TV. And if the activation of the voice mirroring function in all models is equally activated when you first turn it on, then the algorithm for disabling it in different TV models is performed by a different set of commands. There is no one-size-fits-all guide to turn off the Voice Assistance feature for every Samsung TV.

    What is Voice Assistant?

    Initially, the voice assistant was designed for users with vision problems. The bottom line is that when you turn on the function, after pressing any of the keys located on the remote control or TV panel, voice duplication of the performed action follows.

    For people with disabilities, this function will be indispensable. But if the user has no vision problems, then repetition with each key press in most cases leads to a negative reaction to the built-in assistant. And the user tends to disable the annoying feature.

    Old series

    TV models manufactured before 2015 are designated by the letters G, H, F, E. The algorithm for disabling voice duplication in such models includes the following set of commands:

    • press the Menu key located on the remote control or touch screen;
    • select the sub-item “System”;
    • go to the “General” section;
    • select the “Sound signals” button;
    • press the Ok button;
    • put the switch on the “Off” mark;
    • save the changes made.

    On TVs released in 2016 and related to the K-series, you can remove the voice response in this way:

    • press the “Menu” button;
    • select the “System” tab;
    • go to the “Accessibility” tab;
    • press the “Soundtrack” button;
    • reduce the accompaniment sound to a minimum;
    • save settings;
    • click Ok.

    Disable voice guidance via settings on Samsung

    Settings can be opened using the remote control and buttons on the TV case.

    If you cannot turn off the prompts on the TV through the volume button on the remote:

    • Press the menu button on the remote control;
    • Then find and select “General”;
    • Then select “Accessibility”;
    • Click on “Voice settings”;
    • Uncheck the box next to “Voice guidance”.

    In this window there are also settings for voice tone on Samsung and playback speed.

    How to turn off voice guidance on a Samsung TV

    Today we are going to talk about how to turn off the voice guidance on your Samsung TV. Electronics manufacturers are trying to make home appliances convenient and enjoyable to use. But sometimes it turns out exactly the opposite. Some built-in functions not only get in the way, are unnecessary, but also annoying.

    READ  How to Lock Samsung with 10

    What to do if there is no sound on your Samsung TV

    Users who have just started to get acquainted with Samsung TV may face various problems. If you’ve connected a device but there is no sound on it, try turning it off completely. Wait 5-10 minutes and then turn it back on. Often, doing this will help fix some TV sound problems and more.

    If they started after you turned off the voice guidance on the TV, try performing a sound test:

    • Press the “Menu” button on the remote control on the TV panel;
    • Select the “Support” button on the left;
    • Then select the item “Self-diagnosis”;
    • And click on the “Run Test” button.

    A small sign will appear, where there will be a request: “Change loudspeaker. TV “. You need to confirm it and click “Yes”. Next, another window will appear, where the current volume level will be displayed. You need to make sure that the volume matches the level of the indicator on the Samsung.

    If there is no sound, check again if you have connected the wires correctly. Users confuse connectors (RCA), which we also often call “bells” or “tulips”. If everything is connected correctly, but there is no sound, contact the Samsung support service. Or try a factory reset yourself.

    Way to Disable Parameter Reading Voice on Samsung TV

    Those who have purchased a plasma panel from Samsung often ask on the forums how to turn off the monotonous voice of a woman. She constantly Комментарии и мнения владельцев on all our actions: switching the channel, increasing the volume, turning on the timer, and so on. This voice gets boring very quickly.

    All Samsung Galaxy Phones: Stuck in Voice Assistant? How to Disable (Voiceover, Talk Back Repeat)

    over, there is no need for scoring. There are two ways to remove the voice acting on your TV.

    • Take your Samsung remote control in hand;
    • Press and hold the volume button;

    Press and hold the volume button

  • Select “Voice instructions” from the menu;
  • Deactivate this option.
  • After that click on the “Close” button. If the checkbox is on other items “Video description”, “Subtitles”. remove them as well. The remote control buttons and their functions may differ from one Samsung TV to another. For example, if you hold down the volume button for a long time, nothing happens. In this case, consider the instruction to turn off voice guidance through the settings.

    Can I Factory Reset on Samsung TV

    On many TV models, factory reset is performed in the same way as turning off voice prompts. For this you need a remote control.

    We take it in hand and carry out the following recommendations:

    • Press in turn the buttons: INFO. MENU. MUTE. POWER. The last button is power on / off;
    • A small menu will appear on the screen on the left, where you need to select the “Option” item;
    • In the next window on Samsung, select “Factory Reset”.

    Press several buttons on the remote in sequence

    The TV turns off for a while. Then it will turn on again. Now you need to check if the sound has appeared. And also log into your Samsung account. A factory reset will erase all of your previously made settings and presets in the device. If you have downloaded applications to TV, they will also be removed. If these actions did not lead to the expected result, as well as the deactivation of voice prompts, you need to contact support. And ask for help.

    Contacting Samsung Technical Support

    The official Samsung product support page is here https://www.Samsung.com/en/support/. Here you can get advice or advice on how to use this or that device. Contact a consultant directly and ask a question that worries you.

    Choose any method suitable for this:

    Method of handling: Explanation:
    Write to the group. https://vk.com/Samsung
    Open online chat. Available on the support page on the website.
    Write to email address. On this page.
    Call toll-free in Russia. 8-800-555-55-55

    Or open the support page and find the points of service centers on the online map in your city. On the site you can get an answer to any questions. Including how you can turn off annoying voice guidance on your Samsung TV model.

    On new models

    • press “Menu” on the remote control or enter “Settings” on the home screen;
    • go to the “Device” section and find accessibility features there;
    • find “Voice instructions”, move the slider to the “OFF” position;
    • save selection.

    The instructions for deactivation of special features are also suitable for TVs that have adjacent markings to the indicated ones, expressed by additional digital values. For example: М453, LS4311 and others.

    How to turn off voice guidance on a Samsung Smart TV?

    The sequence of manipulations will depend on the Samsung Smart Unit model. The way to find out the model of the vehicle:

    • find a sticker or data plate on the back of the TV;
    • through the technology menu by selecting “Support”. “Contacting Samsung”. A text will open with the necessary information.

    The first symbols of the marking contain information about the manufacturer and the size of the diagonal, the first number is followed by an indication of the series of equipment. It is on this indicator that the algorithm for disabling voice guidance on a Samsung TV will depend.

    What is voice guidance on TV?

    TalkBack is a special feature added by the manufacturer to help people with low vision or other problems. Such health problems can make it difficult to operate TV. The essence of the function is that each press of a button on the remote control or TV is accompanied by the voice of the announcer, which duplicates all the manipulations of the manager: changing the volume, selecting channels, signal source, etc.

    How to turn off voice guidance on a Samsung TV

    Modern smart TVs have not only wide functionality, but also a number of special features. These include TalkBack, which provides audio guidance for the person who is controlling the device. This function is not always convenient, then the question arises. how to turn off the voice guidance on a Samsung Smart TV? Especially relevant for accidental self-activation or after children have played with the remote control.

    Old models

    The shutdown algorithm on old Samsung depends on the year of manufacture.

    They are characterized by a dark menu with a minimal set of icons and features.

    To deactivate TalkBack on Samsung (K) you need:

    • open the TV menu and go to the “System” tab;
    • find “Accessibility” and click on the dubbing line;
    • at this point, you can both completely turn off sound dubbing, and reduce its volume;
    • save selection.

    Dubbing can be removed by turning off all system sounds in the “Advanced settings”. It is worth noting that in this case the signals of the remote control buttons and others will be unavailable. often the TV contains additional chips in the form of an alarm clock and other applications that signal with a certain melody. They will be locked or reduced to the minimum volume level.

    • enter the “Menu” TV using the remote control or buttons on the side panel of the technical device;
    • click on the sign “System”, made in the form of gears, go to “General”. “Sound signals”;
    • disable dubbing of actions or set the optimal volume level;
    • confirm selection.

    It is worth noting that there is no clear deactivation instruction for Samsung’s premium “S” line. The user should consult technical support, printed instructions or the website of the South Korean manufacturer.

    Disabling TalkBack in Samsung is not difficult, the user’s action algorithm will depend on the Samsung TV series, the technology menu differs depending on its model. Such data is always present both on the unit itself, in documents for it, and system messages. If problems arise or information on deactivation is not found, the manufacturer has posted on the website detailed up-to-date instructions for all series of equipment. Users always have the opportunity to call a free phone or write to technical support.

    What is Voice Assistant

    The Voice Assistant is software for using your TV remotely. Commands are given by voice. When the commands are executed, the TV plays a response with an electronic sound signal, which creates a feeling of communication between the user and the robot. Each Samsung voice assistant has its own “personality”. Voice guidance is considered an indispensable part of a smart home. The function is used in the control of any electrical appliances. New TVs are controlled by the Alice system.

    The service searches for content on the Kinopoisk website, Yandex.Video and YouTube. It allows you to search for a movie or series through a selection. The voice assistant service does not look for, does not switch applications, does not change the screen brightness. The service does not make text input into the search bar, does not go to the settings and does not search for videos from third-party sites.

    How to disable voice assistant on different Samsung TV series

    Many modern Samsung TVs today have voice recognition features with voice search. This enables users to issue TV commands using a smart remote control. What is the Samsung TalkBack voice assistant and how it can be easily turned off when needed?

    READ  How to distribute the Internet from a Samsung to a laptop

    Why is it necessary to turn off the voice assistant on a Samsung TV

    The voice assist system was originally designed for people with vision problems. The meaning of the system is that when the function is turned on, the pressed letters will be duplicated by the voice. People with disabilities will undoubtedly appreciate the function. But other people might get bored with the built-in assistant. Interestingly, it is found in any Samsung TV. The software is turned on / off automatically through a different set of commands. There is no manual that fits each TV.

    How to turn off voice guidance and annotations on a Samsung TV

    To turn off the voice while viewing the parameters on the plasma panel, reconnecting channels, adjusting the volume and while using other functions, you need to take the remote control, hold the volume with your finger, select “Voice instructions” from the drop-down list and remove the parameter by clicking “Close”. Subtitles and descriptions for the video can also be removed. If nothing happens during a long press of the volume button, then you need to use another method.

    To turn off turn off the voice assistant on a Samsung R-series TV, you need to follow these steps:

    • Enter the main menu, press the “Home” button, go to the “Settings” item on the TV screen.
    • Select the “Sound” item. Among the four sub-items of the section, click on “Additional settings”.
    • Find and activate the sub-item “Sound signals” among the seven sections.
    • Select the desired volume indicator (there is low with medium, high).
    • Click on “Disabled” if you want to turn off voice Комментарии и мнения владельцев completely.

    To disable talkback on Samsung TVs N, M, Q, LS series, you should take the appropriate steps:

    • Enter the main screen through the Home section, click the “Settings” tab.
    • Click on “Sound” with “Additional settings”, “Sound signals”.
    • Move the slider to the optimal sound value.

    How to remove voice guidance on a Samsung Smart K-series TV:

    • Enter the main “Menu”, click Home with “Settings”.
    • At the end, hold down “Sound” with “Additional settings”, “Sound signals”.

    To turn off the voice on the Samsung J, H, F, E series TV, you need to enter “Menu”, “Systems”. Then you need to click on the item “General” with “Sound signals” and the desired volume indicator, turn off the sound signal.

    How to turn off voice guidance on a Samsung TV and answers to other popular Samsung TV questions in

    What to do if there is no sound on your Samsung TV

    Users who have just started to get acquainted with Samsung TV may face various problems. If you’ve connected a device but there is no sound on it, try turning it off completely. Wait 5-10 minutes and then turn it back on. Often, doing this will help fix some TV sound problems and more.

    If they started after you turned off the voice guidance on the TV, try performing a sound test:

    • Press the “Menu” button on the remote control on the TV panel;
    • Select the “Support” button on the left;

    Select “Support”

    Select “Self-diagnosis”

    Click “Run Test”

    A small sign will appear, where there will be a request: “Change loudspeaker. TV “. You need to confirm it and click “Yes”. Next, another window will appear, where the current volume level will be displayed. You need to make sure that the volume matches the level of the indicator on the Samsung.

    Samsung TV Sound Test

    If there is no sound, check again if you have connected the wires correctly. Users confuse connectors (RCA), which we also often call “bells” or “tulips”. If everything is connected correctly, but there is no sound, contact the Samsung support service. Or try a factory reset yourself.

    This might be useful: How to disable ivi subscription on TV.

    Smart Remote Voice Recognition Not Working

    Hey! The voice part of the smart remote suddenly stopped working (about 5 minutes ago). I tried all the suggested “fixes” but it still says “You can use voice recognition after setting up your network connection. Would you like to get online now? “. My connection is absolutely secure. What else can I do (besides the power of prayer? And that would be a little frivolous!) I know this is the first world problem. Best regards, BDC

    Hi @BigDaddyCharles, as @CarlH pointed out, make sure you have the latest firmware update for your TV. You can find Samsung support information by specifying your model no https: //www.Samsung.com/uk/support/ and you can download the latest firmware via USB and update it that way. if you have the latest software installed or this does not solve the problem, have you reset the bluetooth connection by following these steps?

    On the remote, simultaneously hold the Back (Return) button and the 4 Colors button for about 15 seconds until the LED stops flashing. This process will reset the remote control and disconnect it from the TV.

    Turn on the TV and the Bluetooth connection between the remote and the TV should be restored.

    While your internet might be fine, you can also reset your connection to see if it matters.

    How to find voice guidance on Samsung TVs 2018. Samsung TV set up guide: what to turn on, turn off and set up

    How to Disable or Customize Audio Feedback on Samsung TVs 2018

    Currently, the menus and functions of Smart TVs are similar to the options and navigation on the phone. And just like vibration (or so-called haptic feedback), which indicates that you’ve typed a letter on your smartphone’s touchscreen, TVs use little prompts to help you navigate all of these apps and services more smoothly. But what is comfortable for one person can be inconvenient for another, and those little beeps, clicks, and other quiet sounds can be annoying when they are too loud or too quiet. Here’s how to set them up:

    Open advanced audio settings. In the sound settings, in the “Additional settings” section, at the bottom of the many settings and functions, you will see one marked “Sound feedback”.

    Adjust the parameters. You can also adjust the volume of the feedback sounds. beeps that sound when you navigate menus and select apps and services. If the volume is too high or too low, you can change it or turn off feedback sounds.

    Contacting Samsung Technical Support

    The official Samsung product support page is here https://www.Samsung.com/en/support/. Here you can get advice or advice on how to use this or that device. Contact a consultant directly and ask a question that worries you.

    Choose any method suitable for this:

    Method of handling: Explanation:
    Write to the group. https://vk.com/Samsung
    Open online chat. Available on the support page on the website.
    Write to email address. On this page.
    Call toll-free in Russia. 8-800-555-55-55

    Page with the types of communication with the technical support operator

    Or open the support page and find the points of service centers on the online map in your city. On the site you can get an answer to any questions. Including how you can turn off annoying voice guidance on your Samsung TV for your model.

    How to Find Voice Prompt on Samsung TVs 2018

    Why is my TV talking to me ?! If you’ve ever accidentally turned on Voice Guide on your TV, you know that. Designed to help the visually impaired navigate your TV, this feature adds audio to every on-screen indicator, from the channel you are watching to the app you have highlighted.

    How to turn off VOICE ASSISTANT on Samsung Galaxy A10, A20, A30, A40, A50 & A70

    The same menus are used to enable this feature, which is great for those who can’t make out the letters and on-screen prompts that are so common on modern TVs, whether you’re setting up your TV for an older loved one or want this the function was useful to you, it is a godsend for everyone who needs it. Here’s how to access voice help:

    Go to Accessibility Settings. Samsung Smart TVs have a number of features to improve the experience for users with visual or hearing impairments, and these can be found in the Accessibility section of the Settings menu.

    Turn voice guidance on or off. The first option is in the Voice Guidance menu. It is a simple switch to enable or disable the voice guidance function. Below it are the settings that allow you to fine-tune the voice prompt, with parameters for the volume, speed and pitch of the narration sound.

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