Samsung Smart TV won’t connect to WI-FI

Using a different WI-FI connection method

If you established the connection by manually entering the password from the wireless network, try connecting via WPS. WI-FI Protected Setup technology allows you to activate the fast connection mode in the TV settings. After that, a similar mode must be activated on the router. This is done through the control panel or a dedicated button on the back of the case.

To access the router’s web interface, turn the device over and find the login sticker. It is usually located on the bottom side and indicates the standard IP address, username and password. Enter the IP in any browser and enter the account information available on the sticker. Then go to the “WPS” section and activate this function. Fast connection will be available within 1-2 minutes.

In the case when the WPS protocol was used initially, but at the moment the connection cannot be established, enter the information manually. When connecting to a hidden network, you will need to specify not only the access key, but also the WI-FI name (SSID). TVs with earlier firmware versions do not always support Hidden Network Search. Therefore, before updating the software, it is recommended to remove the hiding of the network name in the router settings.

Resetting your TV

A quick way, which in some cases helps to solve problems with WI-FI operation on Smart TVs, is to restore factory settings. Before executing it, it is advisable to rewrite the values ​​of the main parameters not related to the network. After the reset, you can get them back based on the recorded information. Menu path for restoring factory settings on popular TV models:

  • LG: “Settings. Additionally. Are common. Factory reset “.
  • Samsung: “Support. Self-diagnosis. Reset “.
  • Panasonic: “Settings. System menu. Initial settings “.

Note! Factory reset will return more than the default network settings. Picture, sound, power saving and other Smart TV settings will not be saved.

Replacing the WI-FI adapter with an external one

This method will not correct any problems with the internal radio. But if it is because of them that errors occur when connecting, use an external device. The form factor of such a WI-FI adapter resembles an ordinary USB flash drive. Like most other devices, it works when connected to a TV via USB.

On sale there is another type of adapters for receiving WI-FI. They have an external multi-directional antenna that provides better signal reception from the router. It is recommended to connect such modules via a USB extension cable, placing them at some distance from the TV. Thanks to this connection, interference from a working Smart TV will be minimized, and the data exchange speed will increase.

Important advice! Before purchasing an external adapter for connecting to a wireless network, check the list of supported devices in the instructions. This information can also be found on the manufacturer’s website or in technical support.

Samsung Smart TV Won’t Connect to Wifi Fix it Now

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Changing the location of the router

Problems with the wireless network on the TV may be due to poor signal reception from the router. If possible, move the router closer to the Smart TV and install it so that there is less interference in the path of radio waves. Signal barriers are walls, furniture, and working appliances.

Installing an access point on an elevated level will help ensure a better WI-FI connection. For example, you can put the router on top of a cabinet or hang it over a door. If you cannot move the router closer to the TV, connect a more powerful antenna to it. The higher the antenna gain, the better the network will work on Smart TV.

Updating the TV’s firmware

Smart TV firmware needs to be updated in a timely manner. Errors can accumulate in the process of work, as a result of which difficulties arise when connecting to the Internet via WI-FI. Depending on the TV model, the update can be done in several ways:

  • Through a wireless network;
  • Using the cable Internet;
  • Via an external USB storage device (USB flash drive or hard drive).

If WI-FI does not work on Smart TV, use the second or third option to download the new software version. Detailed instructions for updating the software are usually posted on the website of the company that released the TV. Possible names of the required section: “Help”, “Support” or “Help Center”.

While the utility is running, it is important not to disconnect or de-energize the device. Any interruption may affect the further functionality of the Smart TV. Do not use third-party firmware to avoid loss of warranty service.

Troubleshooting DNS Server Errors

This method is especially relevant for Samsung TVs. Accessing the Internet and multimedia content through the Smart Hub becomes difficult when Samsung‘s servers are overloaded. When specifying your DNS server addresses, the connection to Internet resources will be made directly, without using the manufacturer’s infrastructure.

DNS server addresses are specified in the provider’s support. You can also use the free public DNS. This service is provided by Google, Yandex, OpenDNS. For example, to use Google’s address servers, it is enough to enter the IP of the main server: and the additional one: If there is no text field for entering an alternative server, enter only the first address in the DNS settings.

Built-in Wi-Fi is defective

To determine why the TV is not connecting to the Internet, you need to check if the equipment supports Wi-Fi. If the model does not support Wi-Fi, then buy a special adapter. It is desirable that the TV and external Wi-Fi module are from the same manufacturer, otherwise there may be compatibility problems.

If the TV supports a wireless connection and everything worked correctly, but then the connection was lost, then the hardware Wi-Fi module is out of order. Diagnostics is carried out according to a similar principle, but there are still certain differences. Take an LG TV as an example:

  • First you need to check if the TV connects to other wireless networks. For example, if the device does not detect any other available connections at all, the module is most likely damaged.
  • Open the settings and then go to the “Support” section. Open detailed information about TV. Pay attention to the symbols in the line with the addresses. If the address consists of zeros, then this indicates a malfunction of the module.

It is extremely difficult to troubleshoot a hardware failure on your own. This requires special equipment. It is more rational to contact the service center so that the engineers normalize the work of TV.

Experts recommend using a USB cable to keep the adapter and TV within a certain distance. Connecting in this way minimizes interference that degrades reception quality. As a result, the speed of the Internet connection will noticeably increase.

We’ve talked about potential compatibility issues earlier. Therefore, open the instructions for your TV, and see which devices your model supports. Information about supported external adapters can also be found on the official portal of the TV manufacturer.

Why TV Won’t Connect to Wi-Fi. Troubleshooting

Setting up wireless Internet access on TV does not take much time. Mostly, users only need a few minutes. However, what if the TV does not connect to the Wi-Fi router? First you need to diagnose the cause of the malfunction, and then carry out the restoration.

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Why isn’t Wi-Fi working on my TV? There are several reasons. We will thoroughly analyze the problems faced by users, and then offer the best solution. Basically, the connection is configured by changing the system parameters.

Resetting network settings on the TV

To reset the system settings on Smart TV, follow the following step-by-step instructions:

  • Turn off the TV.
  • Open the system settings menu. To do this, you need to press a combination of buttons on the remote control in the following sequence: Info, Menu, Mute, Power.
  • TV service menu will open.
  • Go to the “Option” tab and press “Enter”.
  • Use the “Factory Reset” function.
  • To close the service menu, just turn off the TV.
  • Start the TV and check if it picks up the wireless internet connection.

What if the settings are reset, but the TV still does not see the network? To solve this problem, you need to perform additional steps:

  • manually change the DNS values. The following parameters must be set: 8,8,4,4 or 8,8,8,8. First go to the router settings to deactivate the DHCP option;
  • Use the RF Mute Time menu to select the automatic channel advance menu. The default is 600 ms, change this value to 100 ms.

Check if the TV is now looking for wireless networks.

Router location problem

Weak signal can cause disruption to the Wi-Fi router connection. If possible, move the router as close to the TV as possible. In order for the router to see TV, you need to remove all obstacles that attenuate the signals: large indoor plants, furniture, household appliances. What if the TV and router are in different rooms? The walls also block radio waves. Therefore, it is advisable to arrange the equipment in one room.

To improve the signal quality and speed of the Internet connection, you need to place the router on a hill. For example, you can place the hotspot on a large cabinet or hang it over a door. If it is not possible to change the location of the router, an additional antenna is connected to it to increase the power. As a result, the signal quality will increase markedly. The signal quality directly depends on the RF gain of the antenna.

Sometimes the TV does not see the router due to the fact that interference is created by other household appliances: a refrigerator, a microwave oven. This point is also worth taking into account. Place the equipment so that it does not interrupt the Internet connection.

The router is incorrectly configured

In some situations, the TV does not connect to the Internet via Wi-Fi due to incorrect router parameters. To configure your device, open the control panel. To do this, you need to enter the appropriate combination of numbers in the address bar of the browser. For details on how to open the main menu of the router, see the user manual.

To change the settings of the TP-Link router, go to the “DHCP” section. Check if the DHCP server is actually activated and functioning correctly. If you disable this option earlier, then the TV and other devices connected to the home network will not be automatically assigned an IP address. It is impossible to achieve good routing without automatic IP configuration.

Go to the “Security” section in the router settings. Disable client MAC filtering if this feature was enabled by default. On ASUS, D-Link, TP-Link, Huawei routers and devices from many other manufacturers, you can whitelist the device’s MAC address. What does it do? In the future, devices added to this list will not be blocked. Therefore, communication through the router will be correct.

How do I find the MAC address of my TV? All necessary information is displayed in the settings. The exact path varies depending on the vehicle manufacturer. Let’s consider some of the most popular options:

  • Samsung: Go to Settings, then to the Support section and select Contact Samsung. Click on the down arrow and then select “Wireless MAC Address”.
  • LG: Open the settings and go to the “Support” section. Click the Product Information tab. This is where the MAC address will be indicated.
  • Philips: Go to settings and select “Install”. Then you need to select “Configure the network manually”. You need the command “View network settings”.

If you change the network settings of your router or add the TV’s MAC address to the whitelist, reboot the router for the changes to take effect. Reboot is carried out from the “System” tab. Alternatively, press and hold the power button of the router.

If you tried to connect the TV to your home wireless network by entering the password manually, then it also makes sense to try another method of setting up an Internet connection. WPS. Wi-Fi Protected Setup technology. allows you to quickly set up the Internet on your TV. However, this mode must also be enabled on the router. This can be done through system settings or by clicking on the appropriate button. It is located on the body of the router.

To access the web-based interface of the router, find the sticker with the corresponding information, turn the router over. Enter the IP address in the address bar, and then log in to the control panel by entering your username and password. Click the “WPS” tab to activate this mode. Quickly connect to your home network in just a few minutes.

What if the WPS mode worked correctly before, but later the TV stopped connecting to the home network? Enter all the required information manually. To connect to a hidden point, you need to enter not only the security password, but also the network name. SSID. TVs with older versions of the operating system do not always support the search for hidden wireless networks. Therefore, before updating the software, remove the hidden network names in the router settings.

Firmware upgrade

For the TV to work correctly, you need to install system updates in a timely manner. Otherwise, various problems will arise. It is possible that the TV will stop seeing the home network. How to update the software component of smart TV? The algorithm will differ depending on which manufacturer’s equipment you are using. Let’s consider the most popular options.

LG TVs are updated according to the following algorithm:

  • Go to the manufacturer’s official website.
  • In the column “Search” you need to register the TV model.
  • Go to the “Support” tab.
  • Open the subsection “Software”.
  • Download the latest system update package.
  • The downloaded files need to be transferred to a special folder.
  • Copy the directory containing the firmware files to a USB flash drive.
  • Insert the USB flash drive into the USB connector of the TV.
  • The TV operating system will request a software update.
  • Agree and start installing software components.

Samsung TVs are updated a little differently:

  • Turn on the TV.
  • Go to settings.
  • Select the “Support” section.
  • Open the “Firmware Update” tab.
  • Select the “Update Now” command.
  • It will automatically search for a new system update package.
  • The system will make a request to install a new firmware version, click “OK”.
  • The process of installing system files will start.
  • After the installation is complete, the TV will automatically reboot.

If Samsung Smart TV is not updated via the Internet, you can also install the new firmware version using a USB flash drive or external hard drive:

  • Go to the website of the manufacturer.
  • Download the latest update package for your TV.
  • Insert the USB stick to the USB connector of your laptop or computer.
  • Format with FAT32.
  • We transfer the downloaded system files to the USB flash drive.
  • Click “Extract”.
  • Once unpacking is complete, safely remove the USB stick.
  • Insert the USB stick into the TV USB socket.
  • Open the main menu.
  • Go to the “Support” section.
  • Switch to the “Software Update” tab.
  • Choose “Update Now”.
  • Confirm OS upgrade when prompted.
  • Smart TV will detect the firmware version that is loaded on the USB stick.
  • Click “Update” and wait until the installation of the new firmware is complete.
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When the installation is complete, the TV will reboot.

Checking the router

If the TV does not see the signal from the router, then the reasons for this may be in the settings of the router. To eliminate the malfunction, proceed as follows:

  • log in to the control panel;
  • redirected to the “DHCP” subsection;
  • check if the DHCP server is enabled.

It is recommended to check the security in the router parameters as well. If the client MAC address recognition feature is enabled, it should be disabled. How to do this depends on the brand of the router.

To find out the MAC address of your TV, you need:

  • go to the “Installation” section;
  • select the column “Network settings manually”;
  • go to the subsection “View network settings”;
  • click on the inscription “Start”.

For the LG TV, the following manipulations are performed:

  • go to the settings menu;
  • redirected to the “Support” section;
  • click on the inscription “Product Information”.

Manually specifying connection data

Using the built-in Smart TV menu, go to the WI-FI connection options. Select the manual mode for specifying settings if the DHCP server is disabled on the router, and the connection with automatic parameter detection does not work. In the “IP address” line, enter any IP from the local range. Valid start and end addresses are available for clarification in the admin panel of the router.

In the “Subnet mask” field, you must specify which part of the IP range will be used to address clients on the local network. The common value for this parameter is In the “Gateway” line, enter the IP address of the router, which is used to enter the settings.

Advice! The subnet mask and gateway can also be checked through any computer connected to your router. To do this, select Command Prompt from the context menu of the Start button. In the window that opens, enter the command: “ipconfig / all” and press “Enter”.

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Moving the router

If the TV cannot connect to the Internet, the router may be in the wrong position. It is recommended to place the router closer to the receiver. You should also install the device so that there are no obstacles to the signal flow between the devices.

Samsung TV

The firmware update guide for these devices looks like this:

  • Go to settings and select the “Support” section.
  • Find the item “Software Update” and click the line “Update Now”.
  • The device will connect to the manufacturer’s server and check if new firmware is available.
  • If a new firmware version is found, the TV will ask you to confirm the firmware has been completed.
  • After installing new software, the device needs to be rebooted.

Samsung TV software update

Resetting your TV

A quick way, which in some cases helps to solve problems with WI-FI operation on Smart TVs, is to restore factory settings. Before executing it, it is advisable to rewrite the values ​​of the main parameters not related to the network. After the reset, you can get them back based on the recorded information. Menu path for restoring factory settings on popular TV models:

  • LG: “Settings. Additionally. Are common. Factory reset “.
  • Samsung: “Support. Self-diagnosis. Reset “.
  • Panasonic: “Settings. System menu. Initial settings “.

Top 10 Ways to Check and Repair Wi-Fi on TV

There are 10 main ways to restore WI-FI to work on modern TVs. Most of them are related to correcting wireless settings. Required settings on Samsung, LG, Panasonic and Sony devices can be changed at home without contacting a service center.
Let’s take a look at all the main ways to fix configuration errors in turn:

Reset network in Smart-TV settings

This option is not present in all modifications of TV receivers from Samsung. In more modern models, it comes across. To reset the system, you need to open the general section in the menu and go to the “Network” item. After that, you need to find the “Reset settings” option and run it. After such a command, the TV will return to factory settings. After the performed procedures, it will be necessary to check the Internet access again.

Important! After the settings are reset, the system should automatically turn off the TV receiver.

If this does not happen, you need to do it manually. Before starting to use the TV set again, it will be preferable if it has been left off for some time (about 10 minutes). Subsequently, you can check the Internet access.


To update the firmware, proceed as follows:

  • Go to the manufacturer’s official website and find the model of your device through the search.
  • Find the item “Support” and select the tab “Drivers, firmware and software”.
  • A list of firmware will open, among which you need to select the newest one and download it to your PC.
  • The firmware should be thrown into a new folder, and then copy this folder to the USB flash drive.
  • Next, insert the USB flash drive into the USB connector and wait until the device sees the proposed firmware.
  • The system will start the software update process and display a request for confirmation of this action, with which you must agree.

LG TV software update

Full data zeroing

An additional trick to implement a factory reset is to go to the support section. Then you need to go to self-diagnosis and enter the “Reset” menu. Sometimes the system may ask you to enter a password. As a rule, it is 0000.

Another way to reset is through the Smart Hub self-diagnosis menu. In certain modifications, the option is spelled out specifically in this way. The main problem is that the reset options are directly dependent on the type of TV receiver model. It is not possible to describe all of them within the boundaries of one article.

Why does not it pick up the signal?

One of the main difficulties that owners of Samsung Smart TV TV receivers face is the problem with the Internet connection. And if everything functions stably when the TV set is connected to the network via cable, then difficulties arise with the connection via Wi-Fi. For example, users often complain that there is no Wi-Fi in the Samsung TV receiver settings, it does not see (does not search, does not find) wireless networks or does not connect to Wi-Fi.

In some episodes, after connecting to the router in the Smart TV menu of the Samsung TV, there is no access to the network in the browser and applications. This is an error connecting to the server or the Internet (“no network connection”, “network not connected”) in various applications.

There are times when, for example, the Internet disappeared only on YouTube, or the pages of the sites do not open in the browser of the TV receiver, or the Internet worked and suddenly stopped.

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When we talk about connecting via a wireless network, we must be aware that not only a television receiver, but also a router can be the cause of any difficulties. The very procedure for connecting a Samsung device to Wi-Fi is very simple. First of all, you need to make sure whether there is Wi-Fi in your TV receiver at all. Many Samsung TVs (usually older ones) with the Smart TV option do not have an integrated Wi-Fi unit. Such devices can be connected to the network either via an external USB receiver (brand, exclusively from Samsung) or via an Ethernet cable.

Reset network in Smart-TV settings

This option is not present in all modifications of TV receivers from Samsung. In more modern models, it comes across. To reset the system, you need to open the general section in the menu and go to the “Network” item. After that, you need to find the “Reset settings” option and run it. After such a command, the TV will return to factory settings. After the performed procedures, it will be necessary to check the Internet access again.

Important! After the settings are reset, the system should automatically turn off the TV receiver.

If this does not happen, you need to do it manually. Before starting to use the TV set again, it will be preferable if it has been left off for some time (about 10 minutes). Subsequently, you can check the Internet access.

What to do if Samsung TV won’t connect to Wi-Fi?

Modern television receivers with the Smart-TV option make it possible not only to watch TV broadcasts, but also to use the Internet. As a result, televisions have become multifunctional devices. To make full use of TV sets with Smart-TV function, you need a connection to the global network. The easiest way to access the Internet is through a router. As a rule, there are no problems with this. But it may so happen that the TV receiver does not connect to Wi-Fi. You can solve this problem for the most part on your own. The main thing is to find the cause of the malfunction and eliminate it.

How to connect to Wi-Fi?

In order for the TV to work with the existing router, the correct parameters must be set in its network settings. If we talk about a wired connection to the router, then you need to check the accuracy of the entered (or automatically established) IP address, default gateway, DNS server and subnet mask. When connecting wirelessly, in addition to the above parameters, you need to make sure that there is a connection to the Wi-Fi network, for which you need a password.

All modifications of Samsung Smart-TVs are configured in approximately the same way. The only difference is the order of entering the necessary settings through the menu. Let’s look at some examples.

Auto setup of connection on Smart-TV

Let’s take a Samsung K-series TV set as a sample. To set up a wireless connection on it in auto mode, you do not need to enter the IP address and other network parameters, you just need to do a few steps.

  • Enter the settings menu using the remote control or buttons on the TV case.
  • Open the “Network” tab in the left pane of the settings menu.
  • Select “Network settings” in the window that opens.
  • If it is established that the TV is connected to the network via a network cable, in the drop-down menu “Select the type of network” you must select “Cable”, then the setting will end. When using a wireless connection, it indicates “Wireless”.
  • It will take a while for the TV receiver to find available wireless networks. When scanning is complete, the Wi-Fi networks available for connection appear on the TV screen. Choosing your network.
  • If the TV receiver has not previously connected to a Wi-Fi network, then you will need to enter it on the next page of connection settings.
  • We put a tick next to “Show password” so as not to get confused when entering a password from a Wi-Fi network.
  • If the password is correct and the TV and / or router are functioning normally, a message will appear on the TV screen about the successful connection to the Wi-Fi network.
  • The fact that there is a connection to the network will be indicated by an icon in the upper area of ​​the screen. If there is a connecting line (orange dots) between the planet icon and the router icon, then the TV has a network connection. Setup finished.

Setting in auto mode is possible only when a DHCP server is connected on the router (an option that allows you to connect to the Internet without the need to enter network parameters manually).

If the DHCP server is not enabled, it can be activated, which requires reconfiguring the router. The situation can be corrected by adjusting the TV receiver’s network parameters in manual mode.

Versatile troubleshooting methods

Due to the difference in the modifications of TV receivers, the emerging problems can be solved in different ways. Nevertheless, there are universal ways.


Let’s consider an example of setting up a Wi-Fi connection on a Samsung Smart-TV UE-series.

  • Open the TV receiver settings menu, go to the “Network” tab, then select the “Network Settings” section.
  • We select in the next window “Next”.
  • If the TV is connected to the Internet via a cable, select the “Cable” item from the “Select the type of network connection” list. If the connection is via Wi-Fi, select “Wireless. (general) “, then click on the” Next “button.
  • A list of available networks appears on the TV screen. We choose our.
  • In the next window, enter the password for the Wi-Fi network, click “Next” to connect.
  • If the TV receiver is able to receive the network parameters from the router, a window will appear with information.
  • If the fields “IP-address”, “Subnet mask”, “Gateway” and “DNS server” contain values, simply click the “Next” button to complete the connection settings. In case of a different development of events, click the “IP Settings” button to enter the proper network parameters manually.
  • In the next window in the “IP Mode” menu, select the “Manual” parameter. Fields with network parameters will appear on the TV screen.
  • All fields will need to be filled in according to the settings of the router. They can be seen, for example, in the properties of the network connection on a PC or smartphone connected to the same router. Make the same settings in the TV receiver, excluding the IP address (you need to change the last number in it).
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