The Call Screen Is Not Displayed On The Phone

The phone plays a ringtone when a call comes in, an incoming call notification appears in the status bar and notification bar.

If the call screen is NOT displayed after answering a call and an incoming call notification is displayed on the status bar and notification bar, follow these steps.

  • Tap the incoming call notification in the status bar to open the call screen.
  • Close all background applications and try again. Depending on which navigation method you are using, tap on the Browse (Recent) button, or swipe up and hold from the bottom of the screen to open the recently used apps screen, then tap. to close all applications running in the background.
  • If you have a third-party corporate communications app installed on your phone, open the Settings app. find and open the Launch or Launch applications section. find the application you want and make sure the autoplay function. Indirect start and Run in the background are disabled. It is recommended to uninstall such applications if you are NOT using them.
  • If your phone has an update to EMUI 10.X, please update your phone and check if the issue is resolved.
  • If the problem persists, back up your data and contact a Huawei Authorized Service Center.

The phone plays a ringtone when a call comes in, but the call screen is NOT displayed and an incoming call notification does NOT appear in the status bar or notification bar.

This is because too many notifications have accumulated in the notification bar. To clear the notification panel, follow these steps.

  • Swipe down on the status bar to open the notification panel, clear the notification panel and disable access to sending notifications for those applications that you rarely use.

On the settings screen, find and open the Notification manager section and Turn off the toggle for Allow notifications for apps you rarely use.

  • Open settings and check for a system update. Check if an update is available to EMUI 9.1 or higher. If so, back up your data and update your phone system to the latest version.
  • When viewing or landscape images, an incoming call comes in, the phone plays a ringtone, but the call screen is NOT displayed, and an incoming call notification is displayed only in the notification bar.

    This problem only occurs on devices with EMUI 8.X and below.

    This is because the Banners function switch is off. Follow these steps to enable the Banners feature.

    Open the Settings app. find and open the Applications section. go to Show System Phone Notification Manager and enable Banners.

    The call screen is NOT displayed on the phone

    This problem only occurs on devices with EMUI 9.X or Magic UI 2.X and below.

    This is because the Banners function switch is off. Follow these steps to enable the Banners feature.

    • For EMUI 9.0.1 or Magic UI 2.0.1 and below: open the Settings app. find and open the Applications section. go to Show system phone Notification manager Incoming call and enable Banners.
    • For EMUI 9.1 and Magic UI 2.1 or higher: open the Settings app. find and open the Applications section. go to Show System Phone Notification Manager Incoming Call and enable Banners.

    The phone plays a ringtone when a call comes in, but the call screen is NOT displayed. Incoming call notification is displayed on the status bar, but clicking on the call notification does not open the call screen and the notification panel automatically closes when you swipe down on the status bar to open it.

    If your device has a front-facing fingerprint sensor and the Gestures switch is off, the fingerprint sensor might be defective. Open the Settings app. set the System Navigation method to Gestures. then try again. If the problem persists, back up your data and contact a Huawei Authorized Service Center.

    The Call Screen Is Not Displayed On The Phone

    software error

    One of the reasons noted by users is the failure of the normal operation of the Android OS. This is a fairly common phenomenon, so there is nothing special about it. Some Android crashes may be due to firmware or Incorrect optimization by the system itself. This usually applies to cheap phones from unknown companies.

    In order to fix the situation in which incoming calls are NOT displayed, you can go in two ways. The easiest way is to restart your gadget. You can either reboot the OS, or pull out the battery for 10 seconds, and then put it in place. This usually helps, but not always.

    If a normal restart of the device did NOT help, you can try resetting it to factory settings. This method helps if the problem lies in a deeper level, and it was not possible to solve it by ordinary loading.

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    In order to return the phone to factory settings, you must:

    • turn off the phone.
    • While turning on, hold down the power button and one of the volume controls.
    • In the menu window, select the wIPe data item (aka factory reset, clear eMMC or Clear Flash).
    • Confirm actions and reset all data.
    • After the process is complete, you should select Reboot system.

    Hard reset phone

    You can also return to the factory settings using the settings menu. There is an item “Restore and reset)”.

    Invalid network definition

    Another reason why incoming calls are NOT displayed is the incorrect definition of the mobile network. Initially, the gadget independently detects the network and works within it. However, sometimes there are failures, which can be solved in the following way:

    • Go to phone settings, and after that. to the SIM cards menu.
    • After that, select the section with “mobile networks” and put the definition there either on an independent mode, or perform a search with the subsequent determination of a network suitable for a cellular operator.

    Usually, after that, the network and SIM card are reconfigured, and incoming calls are displayed.

    also on

    Other rare cases

    It is very rare when software can be a prerequisite for the absence of smartphone notifications in incoming calls. In such cases, it may well be called malicious, but this is not always the case. On the Internet and on forums, you can find a solution to a problem, where people share their experiences. And one of the possible fixes is the removal of the Viber messenger. What caused this behavior of the application from giant services is unclear, but how a possible option may well be.

    Malicious software can disrupt the operation of smartphone systems and suspend the operation of some functions

    In most cases, you can fix the problem of missing notifications on your smartphone. The only exceptions are software errors, here you will NOT be able to do without a service center.

    The situation in which the phone stops showing incoming calls is spreading more and more among Android users. There are many reasons why this is happening. They can start from the most ordinary software failure and ending with the breakdown of one or more components of the phone.

    Incoming calls are displayed on phones

    Thanks to the advancement of the Internet and smartphones, we now use our phones for many other things besides making calls, such as chatting, taking photos, surfing the Internet, and more. On rare occasions when our phone rings, we are reminded of its actual use.

    But what if, even in those rare moments, the phone decides to leave you. The phone is so used to NOT receiving calls that when it receives it, the screen does NOT wake up with an incoming call. That is, even though the phone rings, incoming calls are NOT displayed on the screen. You need to open the notification panel to view or take action on calls.

    If you are facing a similar problem, do not worry. You just need to tweak a few parameters and you should be fine. Let’s check what you need to do to fix the problem with the call screen, which is NOT displayed for incoming calls.

    Technical difficulites

    Technical problems include both the failure of the SIM card chip and the breakdown of the device itself or the radio receiver inside it. In the case of a SIM card, the situation is simple: the network ceases to be identified, and accordingly, no calls, SMS, mobile Internet. Fortunately, the hangman’s SIM changes in the nearest official salon.

    If there is a breakdown in the device, then the symptoms will be similar, but treatment can only be carried out in a service center or a repair shop. It is always best to go to a specialist right away and NOT aggravate the problem until the moment when it crosses the point of no return. Since the reason may be in moisture that has got on the board, and in this case, the symptom will only intensify as it grows.

    Invalid network definition

    Sometimes in the smartphone the SIM card can be disconnected programmatically (if it is technically disconnected, it will be noticeable immediately and the chip will have to be replaced) or the settings for automatic selection of the cellular network can be lost. To fix the situation, you need to dig a little in the smartphone settings.

      Open the settings, go to the “Sim cards and mobile networks” column.

    In the phone settings, we find the “Sim cards and mobile networks”

    Go to the SIM card settings.

    Tapa on the “problem” SIM card

    On the same page, we see that the chip ardor is programmatically enabled, then open the “Mobile networks” tab.

    Go to the item “Mobile networks”

    We put the switch in the item “Select networks automatically” in the active position, then restart the smartphone.

    We translate the automatic selection switch to the active position

    It might be interesting:

    Reset app preferences

    Since the problem is mostly with the phone app, resetting the app might be helpful to you as well as many other users. Again, this will NOT delete any data, but some settings such as notifications, permissions, etc. will be reset to their defaults.

    To reset app preferences, follow these steps.

    Open Settings and go to Apps / Application Manager.

    In the All Apps section, tap the three-dot icon in the upper right corner. Select Reset Application Preferences from the menu.

    Invalid network definition

    Sometimes in the smartphone the SIM card can be disconnected programmatically (if it is technically disconnected, it will be noticeable immediately and the chip will have to be replaced) or the settings for automatic selection of the cellular network can be lost. To fix the situation, you need to dig a little in the smartphone settings.

      Open the settings, go to the “Sim cards and mobile networks” column.

    In the phone settings, we find the “Sim cards and mobile networks”

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    Tapa on the “problem” SIM card

    Go to the item “Mobile networks”

    We translate the automatic selection switch to the active position

    Essential system error

    Sometimes there are abundant system failures, sometimes due to power surges during charging or from the negative impact of software. But the bottom line is that some OS services stop functioning normally. In such cases, a simple restart of the smartphone can sometimes work, but this is rare if the error is really a system one. Only a forced rollback of the device to factory settings can help here. This procedure completely changes the operating system to a “clean”.

    But before that, you need to save all user data: photos, contact list. Since all this information will be deleted from the device and cannot be restored.

    • I turn off the device, then, when turned on, hold down the power and volume buttons up for a long time (in some cases, the down button) until a long vibration and then release the keys.
    • In the Recovery menu that opens, we find the WIPe Data / Factory Reset item, use the volume keys to highlight it, and use the power button to start the operation. After a few minutes, the smartphone, after several reboots, will turn on and you can use it.

    In the Recovey menu, run the WIPe Data / Factory Reset command

    Why Android won’t notify you about calls

    There are not so many reasons why such an unpleasant error occurs. They fall into two broad categories: hardware and software errors. With the first, everything is simple: you need to replace the device or repair it in a service center. Unauthorized attempts to interfere with the operation of the device will void its service guarantee and, probably, make further use of the smartphone impossible. With software errors, everything is more difficult in terms of diagnostics, but these problems are solved at home, it does not leave the place.

    Before starting any serious operations with your phone, try restarting it. This usually solves 80% of the problems. But if the reboot did NOT work, move on to more drastic actions.

    Technical difficulites

    Technical problems include both the failure of the SIM card chip and the breakdown of the device itself or the radio receiver inside it. In the case of a SIM card, the situation is simple: the network ceases to be identified, and accordingly, no calls, SMS, mobile Internet. Fortunately, the hangman’s SIM changes in the nearest official salon.

    If there is a breakdown in the device, then the symptoms will be similar, but treatment can only be carried out in a service center or a repair shop. It is always best to go to a specialist right away and NOT aggravate the problem until the moment when it crosses the point of no return. Since the reason may be in moisture that has got on the board, and in this case, the symptom will only intensify as it grows.

    Why Android is hiding a call and how to avoid it

    Sometimes you may come across a situation when the phone stops notifying about incoming calls. And sometimes the call can literally decide the fate, because it is extremely important to fix the problem as soon as possible. Fortunately, in the vast majority of cases this can be done without getting up from the couch, since the problem is almost always a software problem.

    how to return a smartphone to a pre-purchase state. Other rare cases

    It is very rare when software can be a prerequisite for the absence of smartphone notifications in incoming calls. In such cases, it may well be called malicious, but this is not always the case. On the Internet and on forums, you can find a solution to a problem, where people share their experiences. And one of the possible fixes is the removal of the Viber messenger. What caused this behavior of the application from giant services is unclear, but how a possible option may well be.

    Malicious software can disrupt the operation of smartphone systems and suspend the operation of some functions

    In most cases, you can fix the problem of missing notifications on your smartphone. The only exceptions are software errors, here you will NOT be able to do without a service center.

    Smartphone display does not turn off when talking on iPhone

    The proximity sensors in smartphones from Android and iPhone are NOT different. Sometimes on iPhone the sensor stops working due to the fact that the owner decided to change the old film on the screen. If so, then you need to look for another. It is not suitable for your device. If the screen on the device goes blank while talking, try resetting to factory settings. Do it using iTunes, not downloading a backup. If, after THESE actions, the screen does not go out during a call, the problem may lie deeper. And the device needs repair.

    Proximity sensor malfunction in iPhone

    Let’s consider the principle of factory reset via iTunes. To do this, you need a USB cable to connect your smartphone to your computer. PC can be used with Windows too.

    ITunes download page

    But you need iTunes, which can be downloaded here. https://www.apple.com/en/itunes/download/.

    Further procedure:

      Insert the cable into the iPhone;

    Plug the USB cable into your smartphone
    To enable the desired mode on the phone when connected to a PC, press the Home and Power buttons together;

    Press the Power and Home buttons together
    The buttons must be kept until the screen turns off;

    Wait for a black screen on your phone

  • When the screen turns black, Do not release the Home button. The power button can be released;
  • A window should appear on the computer screen. It will say that iTunes has detected the smartphone in recovery mode;
  • Computer screen message
    Click the “Ok” button and select one of the “Update” or “Restore” items;

    Select one of the items on the computer screen
    Another message will appear on the screen, which will warn that recovery will delete all data on the smartphone;

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    Screen message
    Confirm your decision to update your iPhone.

    IPhone Data Recovery Process

    The process of restoring your smartphone to its factory default state will begin immediately. When it finishes, try calling again to check if the proximity sensor is working.

    Why does the phone screen not go blank when talking

    Smartphone today is a well-designed digital device. The number of supported functions brings it closer to its older relative. a computer. But the more features it has, the more breakdowns and failures. And in this article you will be able to solve one of the popular problems. why the screen of your mobile phone does NOT go out during a conversation.

    • Why the display on the smartphone does not fade
    • Where is the proximity sensor in the phone
    • What to do if the screen stays on during a call on Android
    • Smartphone display does not turn off when talking on iPhone
    • Apps to fix backlight problems on Android
    • Re-flashing the smartphone if the display does not fade during a call

    Where is the proximity sensor in the phone

    Most mobile phones have a built-in proximity sensor. And it is located in the upper part of the case. Approximately near the place that we habitually apply to our ear. That is, near the earpiece. In most cases, it is invisible. Or it is too difficult for the human eye to identify. Sometimes he hides behind the dark glass of a mobile device.

    You can find the sensor very easily. For this call your friend and ask to wait a while. Cover the areas near the speaker or front camera with your finger until the mobile screen turns off.

    Close the area near the front camera with your finger

    The area we close will be the place where the sensor is located.

    Why the display on the smartphone does not fade

    A modern mobile phone has dozens of various sensors: magnetometer, gyroscope, accelerometer, etc. Without them, the device would be pretty boring and would NOT do most of the work a smartphone does in our hands. For example, the accelerometer has a rather important mission. It slows down the rotation of the smartphone screen when tilting (if enabled). Thus, without it, the device would change the position of the picture immediately, which is very inconvenient. Or this function would not be available at all.

    The Proximity sensor responds to Screen fading during phone calls. Or a proximity sensor. This is a device that allows you to turn off the function without any mechanical contact.

    Proximity sensor on the phone

    They are also divided into 3 types. But we will NOT delve into them. It is enough that we know that the proximity sensor turns off the screen during a call. Sometimes it may NOT work even without your knowledge for various reasons.

    Reasons: Features:
    when updatingAn error can occur when loading new system components.
    Failure of the sensor itselfThis often happens if you have been using the device for several years in a row.
    The sensor is just offTo activate, you need to correctly configure the parameters.

    There are special applications for Android mobile phones in the Play Market. They enable calibration. Then the sensor starts working again. And in clinical cases, when applications DO NOT help, flashing the phone fixes this problem.

    What to do if the screen stays on during a call on Android

    Let’s try in your Android smartphone to enable the proximity sensor. It is quite possible that due to the above reasons, it was turned off as a result. Therefore, we need to open the Android settings. In particular, this manual will be useful for popular Xiaomi devices.

    If the phone screen fades during a call, you need to activate the proximity sensor:

      In the main menu, click on the gear button. to get to the smartphone menu;

    Select gears on the home screen
    Then find the item called “System Applications” in the settings and select it;

    Click on “System Applications”

  • Find the next term with the name “Call settings” and click on it;
  • Click on the item “Incoming calls”;
  • Select the item “Proximity sensor” and activate it. The slider should turn bright. What will mean that you did it.
  • We activate the item “Proximity sensor”

    Now call your spouse or friends to check the proximity sensor in the conversation. If it was already turned on in the settings, or even after turning it on, It did not start working correctly, read the solutions below. Only now it is not clear why the manufacturer allowed users to disable it at all. You might think that someone might need to turn it off.

    Apps to fix backlight problems on Android

    For Android devices, there is a special tool in the Play Market. It’s called “Proximity Sensor Reset Repair”.

    Application “Proximity Sensor Reset Repair”

    The developer focuses our attention on the fact that the application is able to cope only if the problem is at the program level during the conversation. Once installed, it will help get rid of various problems that appear on your phone with a backlit display. The program will work on any device. But it is still recommended to use it on smartphones with Root rights.

    Proximity sensor test

    The Proximity Sensor app can test the mobile device and determine if the sensor is working properly. This test can be run in the settings. It guides your device through several calibration steps and repairs the proximity sensor.

    Completing the calibration process on the smartphone

    In order to start the calibration, select this item in the menu.

    Sequence of actions when checking:

      Select the Calibrate Sensor item from the menu;

    Click on the “Calibrate Sensor” button

  • Then you need to close the area with the sensor with your hand and click on “Next”;
  • Press the Next button again, but now remove your hand from the sensor;
  • Click Calibrate first. then Confirm.
  • Troubleshooting button

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