Windows does not start black screen what to do

Why Windows 7 won’t start and how to restore startup

If a user has a problem when Windows 7 does not start on a computer or laptop, then this article will help solve this difficult task. Windows 7 sometimes cannot start due to errors occurring in the system after hardware problems, improperly installed software, malicious utilities, etc.

But the most common reason why Windows 7 sometimes does not boot is in the operating system itself.

Instructions for action

You must use an OS recovery tool. During the PC startup process, if Windows 7 does not start, the system often advises the computer or laptop owner to choose boot options. If for some reason such an offer has not been received, then the user can independently open this menu by clicking on the “F8” button. Then proceed to restore the normal load of the “Seven”.

Next, you need to follow these steps:

  • Set the pointer on the line “Computer troubleshooting” and press “Enter”;
  • Then enter the login and code of the administrator of the computer or laptop;
  • In the menu that appears, click on “Startup Recovery”;
  • After that, consistently follow the instructions suggested by the system;
  • After completing the recovery procedure, the OS will boot in normal mode.

Using the command line

If for some reason it was not possible to restore Windows using the installation disk, then there is another way to do this through the command line.

[SOLVED] Windows is not booting up stuck at black screen | Computer wont boot up

First, you need to take the steps indicated in the paragraph on restoring the normal load of the “Seven”. The only changes are that simply in the “System Recovery Options” menu, you now need to specify the section. “Command Prompt”.

Then take the following steps sequentially:

  • In the command line field, type “bootrec.exe / FixMbr;
  • Then click on “Enter”;
  • Then enter “bootrec.exe / FixBoot”;
  • Click the “Enter” button again;
  • Reboot PC.

What to do if the above instructions did not solve the problem?

To fix the problem when Windows 7 does not start, you need to use the OS CD:

  • Insert the installation disc into the PC drive;
  • Start the system from the disk (in the BIOS, the corresponding order of loading the system from the media is set);
  • In the window that appears, click on “Apply recovery functions that fix problems with loading the OS” and click on “Next”;
  • Then, in the “OS Recovery Options” menu, click on “Startup Recovery”;
  • Wait until the system analysis is complete and the causes of the failures are eliminated;
  • Reboot the PC;
  • In BIOS, set the system to start from the hard disk (when exiting the BIOS, be sure to save the adjustments made);
  • Restart the computer again;
  • Done! Windows 7 will now boot normally.

Solution to the problem

In the case when all the initial stages of starting Windows 7 on a PC or laptop are carried out normally, but Windows 7 still does not start to the end, then usually novice users are confused. Although with detailed instructions, the question is: “What to do?” not even for beginners. If the cause of the problem is a hardware failure, then it will be indicated by the beep of the speaker of the laptop or desktop computer during the POST test. If so, the OS will fail to start.

But if the problem is of a software nature and the process stops at the stage of loading Windows 7, it means that the user is faced with the most common problem solved using the algorithm of typical actions.

What to do when it was not possible to achieve a positive result by following the instructions above?

If it was not possible to achieve success and the user has already reached this part of the article, then the problem cannot be classified as typical failures of the OS bootable distribution kit. You will need to do all the further steps in Windows Safe Mode. It is recommended to analyze disk “C” for the appearance of broken clusters.

To enter “safe mode” you need to do the following:

  • In the process of starting the PC, click on “F8”;
  • Boot methods will be displayed, where you need to highlight the line “Safe Mode”;
  • Click “Enter”;
  • Wait for the PC to load;
  • Open command line;
  • Type “chkdsk / r” and click “Enter”;
  • Then click “Y”, thus. agree with Windows, which will recommend analyzing the disk after reboot;
  • Wait until the end of the restart and disk analysis procedures;
  • When the PC completes all the procedures, it will automatically restart the system;
  • Done! If there are malfunctions in the functioning of the “C” section, the OS has already automatically corrected these problems and successfully booted.

Why Preventive Measures Are Important?

Windows 7 provides a special system that can make special reference points, with the help of which, if necessary, it is restored. By applying this protection function, even a novice user can always easily return the OS to a working state.

For example, in case of failures due to incorrect installation of applications, drivers and other utilities like codecs, or when errors appear due to adjustments to the registry.

Therefore, it is strongly recommended that you do not neglect this important system health function of creating restore points.

It should be noted that the “Seven” has the ability to allocate a fixed amount of memory on the hard drive specifically for such protection of the operating system. In Windows 7, the implementation of self-configuration of protection along with system data is also available for files, or you can do it separately.

Restarting a program or computer

This is a very commonplace, but at the same time effective solution. To restart the program, do the following:

  • Right-click on the bottom Windows panel, where the “Start” button is located.
  • Next, activate the item “Task Manager”.
  • Expand the window to full view, if required.
  • Now go to the “Process” tab.
  • In the general list of running programs, select the column with the name Discord.
  • Next, click on the “End task” button.
  • Now reopen the program and check if the crash reappears or not.

    The best way to launch Discord for Windows is as follows:

    • Open Windows Explorer.
    • Paste% localappdata% / Discord into its address bar.
    • Then go to the “app-” directory.
  • In it, right-click on the Discord.exe file.
  • Select “Properties”.
  • Go to the “Compatibility” tab.
  • Activate the checkbox “Run the program in compatibility mode”.
  • And in the column below, specify Windows 7.
  • Also check the box “Run this program”.
  • Next, alternately click the “Apply” and “OK” buttons.
  • Now open the Discord.exe file by double clicking.
  • Gray or black screen when launching Discord

    A black screen when starting Discord or just a gray background appears for a reason. In most cases, this indicates that some kind of failure has occurred in the messenger itself or the operating system. Accordingly, you need to find out its cause and try to eliminate it. Otherwise, voice and text communication, as well as all other Discord functions will be unavailable. Let’s figure out what to do in such a situation.

    Disabling the cache and refreshing the page

    Sometimes it happens that the application is accessing temporary files (cache) that has been corrupted (or its integrity is violated in any way. And if this is stopped, then Discord should work fine.

    • Expand the messenger to full screen.
    • Next, click LMB on the central part of its window to activate.
    • Then press the Ctrl Shift I key combination on your keyboard at the same time. As a result, the control console will appear on the screen.
    • Go to the Network tab.
    • Then activate the Disablecache item.
  • Then close the management console.
  • Wait for the page to refresh, or better, do it manually by pressing Ctrl R.
  • If this operation does not help, try restarting the program first. Disabling the Disable cache option and refreshing the page using Ctrl R can also help.

    Disabling protection on your computer

    The installed antivirus can even conflict with harmless software, leading to various unpleasant situations, for example, the appearance of a gray screen when Discord starts. So it makes sense to try to temporarily deactivate the protection and reopen the program. As a rule, this can be done from the antivirus context menu in the Windows tray. Just right-click on its icon, select the disable option and confirm the action.


    The main difficulty lies in the fact that there can be a lot of reasons for such behavior of the messenger. And it is not always possible to single out a specific one. Therefore, we have to go through all the available options to fix.

    And this, as a rule, takes a very long time. Especially if the first (and simplest) steps don’t help. Therefore, it is easier for many to reinstall Discord. We will also consider this procedure, but only at the very end of the article.

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    In the meantime, let’s start with less radical methods.

    Reinstalling Discord

    This is the most drastic step and should only be taken as a last resort. In addition, you will have to re-enter the registration data from your account. Detailed instructions on a given topic are presented in a separate article. Start reading it right away with the “Reinstall” section to understand exactly how to proceed.

    Black screen in Windows 10

    If after updating or installing Windows 10, as well as after rebooting an already successfully installed system, you are greeted with a black screen with a mouse pointer (and possibly without it), in the article below I will tell you about possible ways to fix the problem without resorting to reinstalling the system.

    How to fix Black Screen after boot on Windows 10 | Easy Method & 100% working

    The problem is usually related to incorrect operation of NVidia and AMD Radeon video card drivers, however, this is not the only reason. As part of this instruction, we will consider the case (the most common recently) when, judging by all the signs (sounds, computer operation), Windows 10 boots, but nothing is displayed on the screen (except, possibly, the mouse pointer), it is also possible an option when a black screen appears after sleep or hibernation (or after turning off and then turning on the computer). Additional options for this problem in the instructions Windows 10 does not start. First, a few quick solutions for common situations.

    • If at the last shutdown of Windows 10 you saw the message Wait, do not turn off your computer (updates are being installed), and when you turn on you see a black screen. just wait, sometimes updates are installed this way, this can take up to half an hour, especially on slow laptops (Another symptom the fact that this is precisely the case. the high load on the processor caused by the Windows Modules Installer Worker).
    • In some cases, the problem may be caused by a connected second monitor. In this case, try to disable it, and if it did not work, then go into the system blindly (described below, in the section about rebooting), then press the WindowsP (English) keys, once the down key and Enter.
    • If you see a login screen and a black screen appears after login, then try the next option. On the login screen, click on the on-off button at the bottom right, and then hold down Shift and click Restart. In the menu that opens, select Diagnostics. Advanced Options. System Restore.

    If you encounter the described problem after removing a virus from your computer, and you see a mouse pointer on the screen, then the following guide will most likely help you: The desktop does not load. what to do. There is another option: if the problem appeared after changing the structure of partitions on the hard disk or after damage to the HDD, then a black screen immediately after the boot logo, without any sounds, may be a sign of the volume unavailability with the system. Read more: Inaccessible_boot_device error in Windows 10 (see the section about the changed partition structure, despite the fact that the error text is not shown for you, this may be your case).

    Restart Windows 10

    One of the working ways to fix the problem with a black screen after re-enabling Windows 10, which seems to be quite workable for owners of AMD (ATI) Radeon graphics cards, is to completely restart the computer and then disable Fast Startup of Windows 10.

    In order to do this blindly (two methods will be described), after booting the computer with a black screen, press the Backspace key several times (left arrow to delete a character). this will remove the lock screen saver and remove any characters from the password input field if you they were accidentally introduced there.

    After that, switch the keyboard layout (if required, by default in Windows 10 it is usually Russian, you can switch it almost guaranteed with the Windows Spacebar keys) and enter your account password. Press Enter and wait for the system to boot.

    The next step is to restart your computer. To do this, press the Windows key (key with the logo) R on the keyboard, wait 5-10 seconds, enter (again, you may need to switch the keyboard layout if you have Russian by default): shutdown / r and press Enter. After a few seconds, press Enter again and wait about a minute, the computer will have to reboot. quite possibly, this time you will see an image on the screen.

    The second way to restart Windows 10 with a black screen is after turning on the computer, press the Backspace key several times (or you can use a space or any character), then press the Tab key five times (this will take us to the on / off icon on the lock screen), press Enter, then. the “Up” key and again Enter. After that, the computer will restart.

    If none of these options allow you to restart your computer, you can try (potentially dangerous) force shutting down your computer by holding down the power button for a long time. And then turn it back on.

    If, as a result of the above, the image appeared on the screen, then it is precisely in the operation of the video card drivers after a quick start (which is used by default in Windows 10) and to avoid a repetition of the error.

    Disable Windows 10 Fast Startup:

    • Right-click on the Start button, select Control Panel, and in it. Power Options.
    • On the left, select Power Button Actions.
    • At the top, click “Change settings that are currently unavailable”.
    • Scroll down and uncheck “Enable Fast Startup”.

    Save your changes. The problem should not repeat itself in the future.

    Using integrated video

    If you have an output for connecting a monitor not from a discrete video card, but on the motherboard, try turning off the computer, connecting the monitor to this output and turning on the computer again.

    There is a good chance (if the integrated adapter is not disabled in UEFI) that after turning on, you will see an image on the screen and be able to roll back the discrete video card drivers (through the device manager), install new ones, or use system restore.

    Removing and reinstalling video card drivers

    If the previous method did not work, you should try to remove the video card drivers from Windows 10. You can do this in safe mode or in low-resolution mode, and I will now tell you how to get into it, seeing only a black screen (two ways for different situations).

    First option. On the login screen (black), press Backspace several times, then Tab 5 times, press Enter, then up once and holding Shift, Enter again. Wait about a minute (the diagnostics, recovery, system rollback menu will load, which you probably won’t see either).

    • Down three times. Enter. down two times. Enter. left two times.
    • For computers with BIOS and MBR. down once, Enter. For computers with UEFI. two times down. Enter. If you do not know which option you have. press “down” once, and if you get into the UEFI settings (BIOS), then use the option with two clicks.
    • Press Enter again.

    The computer will reboot and show you the special boot options. Using the number keys 3 (F3) or 5 (F5) to start Low Resolution Mode or Safe Mode with Networking. Once booted, you can either try to run System Restore in the Control Panel, or delete the existing video card drivers, and then restart Windows 10 in normal mode (the image should appear) and reinstall them. (see Installing NVidia Drivers for Windows 10. for AMD Radeon the steps will be almost the same)

    If this method of booting the computer for some reason does not work, you can try the following option:

    • Log in to Windows 10 with a password (as described at the beginning of the instructions).
    • Press WinX keys.
    • Press up 8 times, and then. Enter (the command line will open on behalf of the administrator).

    At the command prompt, type (must be in English): bcdedit / set safeboot network and press Enter. After that, enter shutdown / r press Enter, after 10-20 seconds (or after a sound notification). Enter again and wait until the computer restarts: it should boot into safe mode, where you can remove the current video card drivers or start the system restore (In order to return the normal boot later, use the bcdedit / deletevalue safeboot command in the command line as administrator)

    Additionally: if you have a bootable USB flash drive with Windows 10 or a recovery disc, then you can use them: Restore Windows 10 (you can try using restore points, as a last resort. resetting the system).

    READ  Computer does not boot black screen what to do

    If the problem persists and you can’t figure it out, write (with details about what, how and after what actions happened and is happening), though I don’t promise that I can give a solution.

    Distribution of new, sometimes interesting and useful materials from the website. No ads and free computer help for subscribers from the author. Other subscription methods (VK, Odnoklassniki, Telegram., YouTube, Yandex.Dzen)

    Write plz a way to disable the periphery of mb someone will help as me. I spent 3 hours, tried everything except disconnecting the periphery. In the end, it turned out that the problem was in a broken USB radio transmitter for the mouse, which stopped working normally a week ago, which I forgot about. This device blocked the system from booting and as soon as I turned it off everything immediately started working.

    Good day. ASUS laptop after Windows 10 has been updated. When you turn on the black screen, the buttons turn on, the fan works. the drive is working. I tried to enter the BIOS, it does not enter. reinstalling Windows fails. I checked the RAM. It works, I changed it to a new one, or any urge to work. Monitor connected, does not see. Can you tell me how to turn it on. Or just to the service center to carry.

    And how did they turn it off from the black screen? If you turn off by holding the power button for a long time, then the next time you turn it on, the BIOS should start.

    Turned off for a long time. Tried it does not start in BIOS.

    Such a problem, about six months ago, the light went out (I should say I have a laptop, the battery is not working, it works from the outlet), I turn it on, the automatic recovery is being prepared, after a black screen, I tried a lot (there was a flash drive with Windows (it is definitely working, Windows is recorded right)), in the boot menu it showed, wrote start boot device, like so, after a black screen with a blinking underline in the left corner, after the HP logo, again after a black screen), I admit that I could do something wrong (it seemed the opposite ), got tired, didn’t touch it for more than a month, went into BIOS to see what he was doing (changed boot from USB flash drive to OS boot manager in Uefi

    This is the maximum that I did (I don’t remember for sure), the logo is loaded. a black screen (and then the mouse cursor appears and I understand that it will work now, and after 10 seconds it turns on), I did not understand at all how it worked, okay, let’s move on he worked for a month, everything is fine (they turn off the light again), and everything is the same as described earlier, I try to start the second day, and do I really have to wait a long time again for it to work, somehow I can’t believe that it’s a matter of time, maybe there are ways of what I don’t know, or is it worth starting from scratch (BIOS settings, etc., I’m ready to listen), I’ll be glad and wait for your answer.)

    That is, preparation for automatic recovery is underway now? And what happens after it finishes (perhaps you need to wait a little longer)? If something is written in the spirit of “the computer is not started correctly” and there is a button “advanced options”, then there you can try restore points and restore at startup.

    After preparing automatic recovery. a black screen appears and that’s it, I’ve been waiting for more than a few hours, nothing happens, the keyboard is working, the caps is on.

    In such a situation, you can make a bootable USB flash drive with a 10 somewhere on another computer, boot from it on this computer, there, on the second screen (after choosing the language), at the bottom left, click “System Restore” and try the recovery tools from there, to begin with. restore points.

    I made a bootable USB flash drive, launched it through the boot menu, immediately after that it says “Start booting from USB device” at the top, hangs for 5 seconds, then “_” appears in the upper left corner and blinks for 15 seconds, then the Windows logo appears, it lasts for 15 seconds and black screen (waited in this state for more than an hour, nothing happened).

    The boot mode is correctly set in the BIOS, the same in which the flash drive is written?
    We tried to disable Secure Boot?

    Secure Boot is grayed out (disabled), Legacy Support (Enabled). when enabled. Network Boot Protocol (Ipv4 (Legacy), while UEFI boot Manager (in the first line of the OS boot Manager) and Legacy boot order (in the first line of Notebook Hard Drive) with such settings launched the USB flash drive through the boot menu, the result is the same.

    And how was the flash drive “prepared”? Try to write off. Microsoft tool

    I did it through UltraISO (I checked it on 2 laptops with 10 Windows x64, worked on both devices, I’ll do it well through the Microsoft office tool (access to the laptop will be tonight or tomorrow evening. then I’ll write) thank you.

    Hello, sorry for such a delay (it was only the day before yesterday that it became possible to make a download file from an off-site site), when setting up the BIOS described earlier in the boot menu, a USB flash drive with a note (UEFI) appeared, when you select it, the laptop logo immediately appears and the boot circle below (after 15 seconds the logo disappears), the boot circle remains on the black screen (from 23:00 until the morning I left the laptop, nothing changed, the boot circle continued to spin), now you need to configure the BIOS or? I look forward to your advice, thanks.

    Hm strange. According to your description, it turns out that it seems to “want” to boot (that is, we can assume that everything is in order in the BIOS).
    I don’t know what to offer you remotely. Sometimes this behavior happens with faulty hard drives, but I’m not at all sure what this is about.

    I hope the reason is not a hard drive breakdown (since a few months ago there was the same problem and after waiting for more than a month it worked, although this is very strange, I will probably leave it for a month and then try to start it), since there are no more options left.

    I took it to the service center. They made a diagnosis, they said the BIOS went off. The programmer was restored. Everything worked.

    We write down the USB flash drive for recovery and reinstall Windows

    After updating Windows 7. a black screen in any mode: normal, safe. no difference. I tried to restore Windows through the installation disk. to no avail.

    Answer. Install Windows 7 from scratch or immediately install Windows 10, thereby killing two birds with one stone: update and solve the problem with a black screen when loading Windows 7.

    One of the most dramatic ways to get around a black screen on boot. reinstall a stable operating system. Once upon a time, many of us used an installation CD / DVD to solve such problems (see above). Already after the arrival of Window 7 on the desktop PC market, the need for a floppy drive was gradually decreasing, and today it is the most convenient way to install Windows. this is creating a bootable USB flash drive and restoring in boot mode from a USB drive. In general, read a practical guide on how to make a bootable Windows 8 USB flash drive.

    One of the best programs for writing Windows to a USB flash drive. Rufus. The utility is available in Russian, it is free and, as a rule, writes fail-safe USB sticks for installing Windows.

    Start Windows in Safe Mode on your computer

    One of the most likely reasons why Windows or another operating system won’t boot. system conflict due to which the OS cannot work correctly after turning on the PC. This can be caused, for example, by the fact that the user installs an incompatible program or drivers that conflict with Windows, and when the laptop / PC is turned on, the conflict will manifest itself from an unpleasant side. in the form of a black screen. How to remove it?

    Fortunately, the Windows developers have provided a safe mode to log on to the operating system, which is specifically designed to address various compatibility issues. By entering safe mode, you can remove all problems on the computer, resolve conflicts, and then boot Windows in normal mode.

    So, to enter Safe Mode on a computer:

    • Remove from the computer all media and devices that may affect the boot of Windows (flash drives, disks, etc.)
    • Restart or turn on the computer, depending on its current state.
    • To enter Safe Mode, hold down the F8 key during boot. If there are several operating systems on the PC (laptop or desktop version), then select the appropriate one from the list and then hold down F8 again to go to Windows Safe Boot Mode.
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    Further, in the boot options in safe mode, you can select one of the items and solve the problems of a black screen on a laptop or desktop PC.

    Monitor or component problems

    The reason for the black screen may lie on the surface: the monitor does not work. This may be due to the loss of contact between the monitor and the video card, or the power cable is damaged / not plugged into the outlet. So be sure to check the connection.

    As for the laptop, it is unlikely that the matrix “fell off” from the motherboard. To disable it, you need good reasons: for example, mechanical impact on the display. In this case, you will see that there are obvious damages on the screen: scratches, broken pixels, etc.

    In addition to the monitor, we advise you to explore the system unit. Check if the video card is fixed in the corresponding socket of the motherboard, whether voltage is supplied to all PC components. This should be done only if you have the skills to assemble / disassemble a computer / laptop.

    Resolving conflicts with the video driver, if the computer does not start, a black screen is displayed

    Installed Windows 7, 10, restored to factory settings (native Windows image). But nothing helps. Simply put, with Windows 10 for the first time, everything is buzzing and everything is fine, but as the drivers get onto the video card (intel hd3000 and radeon 7600), flickering and a black screen occur, after which recovery and safe mode do not work. That is, Windows 10 dies, after installing drivers black screen.

    If you think that the black screen problem may be related to a conflict of video card drivers on a computer or laptop, then:

    • In the Secure Boot menu, select “Enable Low-Resolution Video Mode”.
    • After successfully logging into the operating system account via Device Manager or Control Panel, remove the conflicting ATI / NVIDIA video driver.
    • Reboot your computer
    • There may be a conflict between the drivers of the motherboard and the video card. You need to try different combinations of drivers. To avoid reinstalling Windows every time you experiment, create a restore point and roll back to the previous restore point when a black screen appears.
    • If the OS boots in normal mode correctly (the Desktop and Windows cursor appear), then the black screen problem is really related to incorrect behavior after installing the drivers. Go to the video card manufacturer’s website and download the latest version to your hard drive, try updating the drivers again.
    • If the black screen continues to appear, try the other solutions in this guide. for example, remove “harmful” programs.

    Using a restore point to roll back the system on the computer and fix problems on the PC

    It happens that the reason for the failure of the OS is impossible to identify, removing drivers and programs that cause conflicts does not help: anyway, when the computer boots up, a black screen appears.

    What to do about the problem? Reinstall the operating system? If Windows still boots when you turn on your computer, then do not rush to “bury” it. We recommend that you first try to roll back Windows to a working state using a restore point (you can do this by booting in Safe Mode). For more information on how to roll back the system, read the link.

    If the computer does not start. use the previous Windows restore point

    Black screen during the Windows reinstallation phase

    I get a black screen and a cursor, I reinstalled Windu and I still can’t reinstall it until the end. After the first reboot, during the installation process, when Windows boots, a black screen and a cursor.

    windows, does, start, black, screen
    • Try using a different installation disc or version of Windows.
    • The reason for the black screen and interrupted download can be either software or hardware. For example, the hard disk contains bad sectors or a USB flash drive, or the disk from which Windows is being installed is damaged.
    • Try to install the operating system on a different hard disk partition.

    Most likely causes of a black screen when loading

    First, it is necessary to list the most common problems that cause a black screen, after which the operating system does not boot (in other words, when the computer is turned on, a black screen). In rare cases, after loading, the user sees not only a black screen, but also a cursor. Causes:

    • The operating system is in conflict, as a result of which it cannot load the graphical environment normally.
    • Video driver problem (incompatibility with current operating system: e.g. Windows 10 or Windows 7, up to XP)
    • Failed hard drive on a computer or laptop
    • Windows OS crashed and does not load correctly (not in safe mode)
    • Other hardware problems or system conflicts
    • Windows cannot wake up from sleep state

    Worst Thing That Can Happen: A Hard Drive Failed

    Summary. In this guide, I tried to remember and collect from the Internet the most complete list of problems due to which a black screen appears on a PC. The OS version does not really matter, Windows 8, “dozen” or even outdated XP. If none of the methods helped, something is not clear or you have your own ways to solve this problem. please ask questions and add your ideas in the comments.

    Removing updates

    Trying to remove the latest fixes. To do this, open the Control Panel (control command or use the Windows search). Programs. Programs and Features. Installed updates:

    We sort the updates by installation date and remove the last ones installed:

    the list of updates is divided into categories, which makes sorting not logical, so you have to scroll.

    Disk check

    Checking the disk for errors. To do this, run the command:

    where c: is the name of the drive where the system is installed.

    If the check shows errors, we perform a check with error correction:

    windows, does, start, black, screen

    We answer the request to check the disk at system startup:

    The CHKDSK command cannot be executed because the specified volume is in use
    another process. Whether to check this volume when
    next system reboot? [Y (yes) / N (no)] Y

    If the check showed no errors, it is also worth checking the status of the disk with CrystalDiskInfo and scanning it for physical errors with HD Tune. If errors are found on the surface of the disk drive, you need to replace it with a new one.

    Anti-virus scan

    We check the computer for viruses. To do this, you can use one-time utilities, for example, CureIt.


    Blank black screen (or black screen with mouse cursor) appears when Windows boots (after logo or login).

    The problem is relevant for all used versions of Windows from XP to 10.

    Replacing the graphics card

    If the previous options did not help or if changing the resolution helps for a while, the problem may be in the video card.

    Removing antivirus

    In some cases, malware removal tools can block an important system file.

    We are trying to remove the antivirus program. To do this, try to enter safe mode. For reliability, it is worth downloading a specialized utility for removing the antivirus from the developer’s website.

    System rollback

    System rollback can help. Read more in the article How to roll back the system.

    RAM check

    We check if we have any problems with RAM:

    • Trying to rearrange the strips to different slots on the motherboard.
    • If there are several modules, we try to remove one at a time and check the operation of the computer.
    • We do a RAM test, for example, using the memtest86 program.
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